Frequently Asked Questions
What is Franchising?
Franchising is the legal right of a business to use another company's brand and business model for a period of time. The owner of the brand is known as a “franchisor” while the firm that only uses the brand name is called a “franchisee.” For example, if you have a local professional cleaning company, or looking to start one, you can partner up with Fantastic Services and take advantage of our franchising opportunity in London and the UK.
Running a business alone has a lot of challenges, and having a franchise partner eliminates some of them. You will get full support for marketing, finance and schedule management by your franchisor. Investing in a franchise business is a more secure investment than having to start a business from scratch.
What do I need to start with?
It all depends on what type of service you're planning on delivering. The requirements for being a handyman are different from those when you want to be a cleaner, for example. We'll be able to advise you on the equipment and vehicle that you'll need. Regardless of your service, you'll almost certainly need some staff. So if you haven't already, it's time to consider finding a small group of people you want to work with.
You’ll also need to:
- Establish a company;
- Get public liability insurance;
What service can I start with?
We offer more than 100 different services as part of the Fantastic Services Family. You'll be free to choose which one of these you want to specialise in.
How will I find customers?
If you choose the Working Franchise, we will get them for you! We will directly fill your schedule with work appointments. However, if you go with the Area Development or Master franchise, you’ll be responsible for the growth of Fantastic Services in your area. Solid sales and marketing skills will help you recruit like-minded service providers that will help you grow your business.
How much money do I need to start?
The total investment for the Working franchise starts from £3,000, depending on the service(s) you choose to provide. For the Area Development franchise, you will need to invest around £20,000 - 30,000 to cover the initial Area Development franchise fee and the operating capital for one service group of your choice. The investment for the Master franchise investment starts at £100,000.
What do the Franchise Packages include?
We want you to be fully prepared to meet the industry’s demand, and we will share our 12-year experience of business execution depending on the franchise type you choose.
The Working Franchise package includes:
- Full online and on-site training with Fantastic Academy;
- A guaranteed amount of work for you and your team each week;
- Support in marketing both offline and online;
- A custom-built CRM system to manage your schedule and analyse your sales;
- 24/7 call centre, providing sales and customer care support.
The Area Development and Master Franchise packages include:
- Full service and business training with Fantastic Academy;
- Individual business coaching;
- Support from 500 marketing, IT, accounting and business specialists;
- A custom-built CRM system that automates thousands of interactions;
- Two mobile apps (for customers and franchisees);
- A proven business model that brings you guaranteed bookings.
What do the Franchise Packages NOT include?
Your Working/ Area Development or Master franchise package will not include vehicles or professional equipment. You need to own such. We’ll gladly recommend high-quality professional equipment and vehicles suitable for your service(s) in particular. We can offer you a personal equipment lease plan adapted to your budget.
How can I join?
All you need to do is fill in our franchise application form and we'll get in touch with you with the next steps.
I want to start as a Working franchisee but can’t afford to buy equipment/vehicle for the type of service I need. Can I still join the Fantastic Services franchise?
We can help you get started easily. We offer a number of options for rental or lease of equipment, and a vehicle, if delivering your service requires one. All you need to do is let us know, and we'll be happy to discuss it with you.
Do I have to provide the service(s) myself?
Depending on which type of franchise you choose, you can either perform the service(s) or not. If you go with the Working franchise, you will have to deliver service(s) initially, but later on, you can get to the point of managing your teams. On the other hand, the Area Development and Master franchise options will straight away allow you to build a network of Working Franchisees who will perform the service(s) in your specified postcode area.
Do I still have to handle all of the sales and customer service?
Nope! We'll provide you with 24/7 call centre that will take care of all that. There are hundreds of Fantastic Service advisers, sales, and customer care specialists who’ll be working around the clock to source jobs and deal with complaints for you. We want to make sure that customers come back and use your services again as much as you do!
Do I need to understand marketing?
Тhe answer is no! We have a team of professionals, who will assist you with local marketing campaigns, PR, offline brochures, and online advertising campaigns, PPC (pay-per-click) and SEO (Google optimisation) in your specific area of operation. Our team in the HQ work hard to make sure the Fantastic Services brand name is known by more and more people every day.
I don’t live in the location where I plan to open my Fantastic Services franchise. Is that a problem?
You need to live (or be willing to relocate) in the country that your franchise will be operating. However, you can run a franchise in a different city from the one you live in.
How do you distribute the jobs between your Working Franchise partners?
Jobs are assigned based on each partner’s availability, skills and certifications, and the preferred areas they cover. For example, if you've got the qualifications needed for a major refurbishment, we'll offer you specialised jobs. In addition, the more flexible your working hours are, the more work you will receive. Performance is also key. The more highly you're rated by your clients, the more return customers you will have.
I currently own a home services business. Can I keep my existing clients?
Absolutely. By becoming a Fantastic Services franchisee, you agree to work with us exclusively. You’ll need to let us know your current clients’ details so that we can notify them you’ve become a part of Fantastic Services, and you will provide services as part of the brand. These appointments will also be subject to your standard commission rate.
What is the difference between an Area Development Franchise and a Working Franchise?
The Area Development franchise gives you exclusive rights for developing a specified territory, where only you can run several units. The Working franchise allows you to provide specific services in the cleaning or maintenance industry under the Fantastic brand in already developed areas without being exclusive.
How will I recruit people as an Area Development / Master franchisee?
We will support you in finding the right people for your business by launching franchise recruitment campaigns right from the moment you sign with us.
What do I need to know about the service(s) I’ll be offering?
Previous experience of the service(s) you will be offering as a Working Franchisee is a huge advantage, but it is not required. We provide complete onboarding into the industry - both on theory and onsite field training. For the Area Development/ Master franchise, all you need are fair business and management skills in order to build, lead, and grow a Fantastic Services franchise in your area/ country. You don’t need to have experience in the service(s) you’ll be offering, but you’ll need to recruit skilled professionals and be able to lead them properly.
Feel free to get in touch by filling the form.